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Increased Growth through Organisation Change

A UK Medical company privately owned operating in three separate sectors was experiencing slow sales growth, the sales force was unfocused and was selling into all sectors without a formal sales strategy, structure or methodology. As a result they were losing market share, new accounts were not opening up to them enabling their competition to gain greater penetration into the market sector and to gain access into the Company’s own account base. A Lamberhurst Consultant was engaged to address the issue, assess and change the business structure to improve service.

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Project Rescue To Enable New Business Launch

An established retail betting company was setting up an online betting business, there was 2.5 months until projected soft launch when it was discovered that processing effort needed to calculate the real time liability and therefore total financial exposure of the business, required more than the processing power of the available machines. This made it impossible to know the liability at any point in time. Given the online nature of the service envisaged this was a critical problem, preventing business. A Lamberhurst Consultant was engaged to establish which parts of the infrastructure needed to be upgraded to resolve the issue…

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Sales Growth through Exceptional Customer Care

A major manufacturer of agricultural equipment, a leader in its market, had been established by an entrepreneur with a flair for engineering. Within a few years the company had become market leader, however, it wasn’t long before cheaper alternatives started to flood the market and erode their position. As the company grew, the centralised decision making style began to affect the organisations ability to respond to market challenges. Service levels and quality were being affected, and customers were moving to cheaper alternatives. The Lamberhurst Consultant was engaged to conduct a major customer orientation programme to increase sales

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Quality Management Systems and Risk Management

A medium sized London based firm of solicitors had experienced several failures in its internal risk management procedures leading to substantial potential claims against its professional indemnity insurance. Renewal of this cover had not been easy and had only been secured at a substantially increased premium and a commitment to the new insurer to put in place clearly structured and independently assessed procedures to evidence a focused approach to risk management both at the individual case level and in the wider context. The Consultant was engaged to provide a full package of draft documentation, training, and implementation guidance.

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Turnaround of Operations through Coaching

A successful and profitable market leader in international logistics of consumer goods, a subsidiary of a multinational group with a turnover of £60m, had achieved significant year on year sales growth, however as a result morale with Operations had deteriorated and staff turnover had become dangerously high. Due to the complexity of the situation and lack of internal diagnostic skills and capabilities, the client had failed to resolve these issues satisfactorily. The frustrations and resulting ‘pain’ level had become unbearable. An internal coaching programme at all levels was undertaken to address the problems.

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